When you pay your deposit, we accept that you have read and understood these rules.
Any caravan, trailer with camp facilities, vehicle with camp facilities, roof tent vehicle, or tent will be classified as a caravan. If you camp with, for example, a 4x4 trailer, you need to book a stand per trailer — no "double-ups" will be allowed.
A deposit of 20% is required to secure your booking within 48 hours. The full payment is required 1 week before arrival. December high-season bookings require a 20% deposit, with full payment required before/on 18 December.
Please ensure that you use your invoice number as your payment reference. If we do not receive proof of payment, or payment for whatever reason is not made, the booking will automatically be cancelled.
The person who made the booking is responsible for the full payment. The group will not be allowed to put up camp if full payment is not received and proof delivered. No changes to group bookings will be accepted within 14 days of arrival. Group booking changes for December holidays must be made no later than 15 November. For all other holidays and long weekends, changes must be made no later than 30 days before arrival. A list with details of each person per stand is required.
Cannot be split — the customer pays for both the Friday and Saturday night. The same rule applies for long weekends and public holidays.
We do not accept any cancellations. No refunds for late arrivals or early departures. No refunds for short-notice cancellations, i.e.:
A cancellation fee (if applicable) on any refund is 25% of the total booking amount. No refunds are given for persons who did not arrive with the group or on the stand — if you booked for 5 people and only 4 arrive, no refund is given for the 5th. If you booked 5 stands and only 4 are occupied, you will still pay for 5 stands.
The person who made the booking is responsible for the payment. Your payment confirms your booking — wrong payments will not be refunded. Please make sure you use the correct booking/invoice number. Cancellations, changes, or bank detail updates must be given in writing. These conditions also apply to bookings made after the deadlines above.
No transfers of money or bookings to another date or stand.
All stands are pre-booked. Please report at reception before setting up camp — management has the right to transfer stands without prior notice. 15-amp electrical points are available at caravan sites.
Arrival: 12:00–18:00. Departure: 11:00 (you're welcome to use the facilities until 15:00). Our next guests typically arrive at lunchtime — please ask reception if you'd like to stay a little longer.
$10 for campsites and $25 for tent houses (cash only) on arrival — refundable if handed in before 11:00 on your day of departure. You may use the facilities until 15:00, but you'll need to have vacated your stand or tent house.
Only open-weave groundsheets — no solid sheets.
Visitors and extra vehicles are at an extra cost (maximum 6 people per site) — please make prior arrangements at reception.
Office hours may change without prior notice.
Please be dressed in appropriate clothing — no topless costumes or G-strings, and no underwear worn as swimwear. Babies and toddlers must be dressed. Naked persons will be asked to leave the premises immediately.
No firearms allowed on the resort.
No visitors allowed after 12:00.
No intoxicated drivers on the resort.
No driving around on the premises without a valid driver's licence.
We hope you will enjoy your stay with us. Whispering Pines Resort — where memories are made!